In a Nutshell:
Surprisingly feature rich with some solid therapeutic benefits, the Cozzia EC 363 Massage Chair is recommended for almost everyone; the elderly, people with mobility issues, hobbyist users and people with chronic lower back pain.
**Tech Savvy users add half a star to the final rating of the chair.
Overall Massage Quality
Customization options
Ease of Use
Quality
Overall Rating
4.4/5
Benefits
Drawbacks
Recommended For: Almost everyone; the elderly, people with mobility issues, hobbyist users and people with chronic lower back pain.
**Tech Savvy users add half a star to the final rating of the chair.
Unfortunately, this product has been discontinued. Check out other Cozzia Massage Chairs we’ve reviewed.
Do you suffer from poor circulation or chronic back pain?
Are you looking for a feature-rich massage chair that won’t cost you an arm and a leg?
If you answered yes to either of those questions, you’ll love the Cozzia EC 363.
Well-priced and filled with features, including some powerful therapeutic options, this is one of the most robust in its price range, just like other massage chairs by Cozzia. However, it is imperfect; hence, we’ll also outline its shortcomings so you’ll have a complete picture before making a final decision.
Cozzia EC 363 Massage Chair Key Features
Before we discuss features, we need to clarify a point of confusion.
For some reason, you’ll find this model referenced three ways on the web. Some sites list it as “Cozzia EC 363C” or “Cozzia 363E.” While others still use the generic 363 designations.
Officially, the chair is known as the 363E, and there are no other model variants, so whichever way you see it listed, know that they’re all ultimately talking about the same chair with the same features.
Having said that, let’s look deeper at the features that define the model.
S-Track Design & Quad Rollers
The Cozzia EC 363 is built around an S-Track frame, which allows its quad rollers to follow the natural curvature of your body’s spine, resulting in a superior massage experience.
This is the current industry standard, so seeing both features included here is no surprise.
3D Body Scan
Building on the framework above, the EC 363 employs an automated scanning system that identifies the user’s pressure points. Using this information, it makes on-the-fly adjustments to the rollers’ position. That matters because if the rollers aren’t hitting the user’s sore spots, the quality of the massage will suffer.
The EC 363 goes a step further because sometimes the technology goes wrong. When it does, there are buttons on the remote that allow you to manually adjust the roller positions and the width of the massage field.
This two-pronged approach guarantees a perfect massage every time you use the chair.
Zero-Gravity Seating
Our Cozzia 363 review would not be complete without mentioning this popular feature.
Zero-G seating improves the overall quality of the massage experience by reclining the user to a position where the knees are elevated slightly above the heart. This allows the body’s weight to work with the chair, pressing more firmly against the rollers and allowing for a deeper and more penetrating massage.
Even better, the EC 363 offers two different Zero-G seating positions for you to experiment with. Find the most comfortable position for you and enjoy a sublime massage experience.
Loaded With Options
This is our favorite aspect of the model. We were impressed by the number of massage combinations available and didn’t get impressed easily. Let’s start with a review of the massage techniques on offer in the EC 363. You get:
Two advanced techniques in a mid-range chair aren’t unheard of, but they are rare, making them a nice addition here.
In addition to these, the chair offers several pre-programmed massage options. This is ideal for older users who may not be tech-savvy and are not interested in fine-grained controls. These options are:
Finally, the chair offers two localized massage options for those who don’t want a full-body experience:
If that wasn’t enough, the chair also allows you to adjust speed and intensity through five levels via the remote. Most massage chairs only offer three levels; thus, the broader range allows for more personalization.
Note that all massage options listed above default to a fifteen-minute duration.
Air Massage Mode
The Cozia EC 363 comes with 44 Second Generation Airbags, which is quite a generous number for a mid-range chair. That enables it to render a higher quality air massage than most other chairs it competes with.
This is even better because you can adjust the intensity through five different levels via the remote, just like with the roller-based massage functions.
You can opt for a full-body massage or selectively activate the regions you want to be massaged. The regions you can activate are:
Given the number of airbags, zone activation functionality, and intensity adjustments, this is a strong feature implementation and one of the model’s standouts. A job very well done by Cozzia!
Spot Massage Function
This isn’t a critical feature, but it’s always a nice add-on. By pressing the “Spot” button on the remote, you can interrupt any massage program and allow the rollers to focus on a spot six inches in diameter from that position.
Seat Vibration
This isn’t a massage technique per se, so we wanted to cover it separately. The seat contains a vibration plate that you can activate independently of a chosen massage style, increasing the number of combinations you can create.
People tend to either strongly like or dislike the feature. Few take a neutral position on it. Fans say it helps improve circulation in your hips, thighs, and legs. Detractors say that it’s too rough and feels like it’s trying to shake their teeth out of their heads.
If you like it, you’ll probably use it whenever you sit down for a massage. If you’re not a fan, you probably won’t use it after the first try. Either way, it’s nice that it’s available for those who want it.
Lumbar Heat
Heat is always a welcome addition to any model, so we were pleased to see it appear in the EC 363. Cozzia’s implementation is unremarkable.
The offered heat is binary and provides no precise temperature control, but its presence counts as a solid win because heat plus massage delivers a deeper, more penetrating experience.
Body Stretch
Cozzia counts its body stretch feature as one of the pre-programmed massage options, but we’re covering it in a separate section because it deserves special attention.
Body stretching is one of a massage chair’s most powerful therapeutic benefits. It simulates the effects of a chiropractic adjustment from the comfort of your home.
It offers tremendous benefits because it relieves pressure on compressed discs in your spine, the #1 cause of chronic back pain. So, if you suffer from this problem, the body stretch will almost certainly become your favorite chair aspect.
An excellent add-on not often found in mid-priced massage chairs.
Adjustable Timer
All massages offered by the Cozzia EC363E default to a fifteen-minute duration, but these times can be adjusted up or down in five-minute increments to a minimum of five minutes and a maximum of sixty. Note that Cozzia recommends not using the chair for longer than sixty minutes at a time to avoid the risk of overheating.
In our view, it would be an improvement if all massages defaulted to a thirty-minute duration, which is the industry standard. Still, the ability to adjust this to taste makes it difficult to fault the company for this.
Calf & Foot Massage
Our Cozzia EC 363 massage chair review would not be complete if we didn’t call the company out when we felt they implemented a feature poorly, and that is the case here.
There are no foot rollers in this model. The foot massage is rendered entirely by airbags. While this certainly provides an acceptable result, foot rollers do better. This is not a deal breaker for most people, but in our view, adding rollers would strengthen the design considerably.
(Marginally) Extendable Ottoman
Most massage chairs that do not feature an extendable Ottoman can accommodate users up to 6’2” in height. The Cozzia EC 363 massage chair claims to have an extension module. Still, it will only accommodate users to a maximum height of 6’3”, which isn’t much of an extension.
This doesn’t count in our view, but since the company counts it as a feature, we need to mention it here.
A (Fairly) Simple Remote
Some users have complained that the remote is difficult to figure out. It’s not a horrible design, but the layout does add a bit to the learning curve.
This is by no means a deal breaker, but it is certainly true that you’ll face a learning curve here.
Thanks to the automated options, you can enjoy your first massage in minutes.
Cozzia Massage Chair Warranty
We’ve received some questions about this model’s warranty, so we added a special section here to cover it briefly.
The upholstery is covered for one year. Mechanical parts are covered for two.
You can, at your option, purchase an extended warranty, which will cover parts for a third year. The Cozzia warranty is only valid in the 48 contiguous United States and Canada. Also, note that field service requires pre-approval by the company to be covered by the warranty and must be conducted by authorized personnel.
To activate the warranty, print the back page from the user manual, fill out the form, and mail it to the company. Coverage begins on the date of purchase.
Pros & Cons of the Cozzia EC 363 Massage Chair
As you can see from our Cozzia 363 massage chair review, there’s a lot to like about the model. Of course, there’s always room for improvement, and here are the key things we feel the chair lacks:
Cozzia EC 363 Massage Chair Review Conclusion
There’s no two ways about it; this is a great chair. While there are a few things we wish the company had been implemented differently, it’s hard to find fault with the design.
Having said that, you might find our final rating surprising. The reason for this has everything to do with the layout of the remote and the learning curve associated with this model. If you’re tech-savvy, you won’t have a problem, but if you’re not, it can be a little daunting.
Nonetheless, we highly recommend this model to anyone up to 6’3” in height.
REFERENCES & RESOURCES
- Cozzia Massage Chair, Official Brand Website.
- Benefits of Heat Therapy for Lower Back Pain, Spine-health.
- The Benefits of Swedish Massage, Live Strong.
