In a Nutshell:

Surprisingly feature rich with some solid therapeutic benefits, the Cozzia EC 363 Massage Chair is recommended for almost everyone; the elderly, people with mobility issues, hobbyist users and people with chronic lower back pain.

**Tech Savvy users add half a star to the final rating of the chair.

Overall Massage Quality
Customization options
Ease of Use

Overall Rating



  • Manually adjust the roller positions
  • Two different Zero-G seating positions
  • ​Loaded with massage options
  • 44 Second generation airbags
  • Most powerful therapeutic benefits


  • Lack of foot rollers
  • No calf heat feature despite heat therapy
  • No memory slots to save preferred settings
  • No MP3 support
Cozzia EC 363 Massage Chair

Recommended For: Almost everyone; the elderly, people with mobility issues, hobbyist users and people with chronic lower back pain.

**Tech Savvy users add half a star to the final rating of the chair.

Check Latest Price

Unfortunately, this product has been discontinued. Check out other Cozzia Massage Chairs we’ve reviewed.

Do you suffer from poor circulation or chronic back pain?

Are you looking for a feature-rich massage chair that won’t cost you an arm and a leg?

If you answered yes to either of those questions, then you’re going to love the Cozzia EC 363.

Well-priced and filled with features, including some powerful therapeutic options, this is one of the most robust in its price range, just like other massage chairs by Cozzia. It is by no means perfect; hence, we’ll also outline its shortcomings, so you’ll have a complete picture before making a final decision.

Cozzia EC 363 Massage Chair Overview

Before we get into a discussion of features, we need to take a moment to clear up a point of confusion.

For some reason, you’ll find this model referenced three different ways on the web. In some sites, you’ll see it listed as “Cozzia EC 363C” or “Cozzia 363E.” While in others, they still just use the generic 363 designation.

Officially, the chair is known as the 363E, and there are no other model variants, so whichever way you see it listed, just know that they’re all ultimately talking about the same chair, with the same features.

Having said that, let’s take a deeper look at the features that define the model.

Cozzia EC363E Zero Gravity Massage Chair Features

S-Track Design & Quad Rollers

The Cozzia EC 363 is built around an S-Track frame, which allows its quad rollers to follow the natural curvature of your body’s spine, resulting in a superior massage experience.

This is the current industry standard, so it’s no surprise to see both of these features included here.

​3D Body Scan

Building on the framework above, the EC 363 employs an automated system of scanning and identifying the user’s pressure points. Using this information, it makes on-the-fly adjustments to the position of the rollers. That matters because if the rollers aren’t hitting the user’s sore spots, then the quality of the massage is going to suffer.

The EC 363 goes a step further, because sometimes the technology can get wrong. When it does, there are buttons on the remote that allow you to manually adjust the roller positions and the width of the massage field.

This two-pronged approach guarantees a perfect massage, every time you use the chair.

​Zero-Gravity Seating

Our Cozzia 363 review would not be complete if we didn’t call particular attention to this feature because it’s such a popular one.

Zero-G seating improves the overall quality of the massage experience by reclining the user to a position where the knees are elevated slightly above the heart. This allows the body’s weight to work with the chair, pressing more firmly against the rollers, allowing for a deeper and more penetrating massage.

What’s even better is the fact that the EC 363 offers two different Zero-G seating positions to experiment with. Find the one that’s most comfortable for you and enjoy a sublime massage experience.

​Loaded With Options

This is our favorite aspect of the model. We were impressed by the number of massage combinations available, and we don’t get impressed easily. Let’s start with a review of the massage techniques on offer in the EC 363. You get:

  • Clapping (most companies refer to this as Percussion)
  • Swedish
  • Shiatsu

Two advanced techniques in a mid-range chair isn’t unheard of, but it is a bit rare, which makes it a nice addition here.

In addition to these, the chair offers several pre-programmed massage options. This is ideal for older users who may not be tech-savvy, and don’t have much interest in the fine-grained controls. These options are:

  • Demo
  • Healthcare
  • Relax
  • Therapy
  • Circulation
  • Stretch* (covered in more detail in a later section)

Finally, the chair offers two localized massage options for those who don’t want a full body experience:

If that wasn’t enough, the chair also allows you to adjust both speed and intensity through five different levels, via the remote. Most massage chairs only offer three levels, thus the broader range allows for more personalization. 

Note that all massage options listed above default to a fifteen-minute duration.

​Air Massage Mode

The Cozia EC 363 comes with 44 Second Generation Airbags, which is quite a generous number for a mid-range chair. That enables it to render a higher quality air massage than most other chairs it competes with.

This is made even better by virtue of the fact that you can adjust the intensity through five different levels via the remote, just like you can with the roller-based massage functions.

You can opt for a full-body massage, or selectively activate just the regions you’d like massaged. The regions you can activate are:

  • Neck & Shoulder
  • Arm
  • Calf
  • Foot
  • Hand
  • Hip
  • Thigh

Given the number of airbags, zone activation functionality, and intensity adjustments, this is a strong feature implementation, and one of the stand-outs of the model. A job very well done by Cozzia!

Spot Massage Function

This isn’t a critical feature, but it’s always nice add-on. By pressing the “Spot” button on the remote, you can interrupt any massage program and allow the rollers to focus on a spot six inches in diameter from that position.

Cozzia EC 363 Diagram - Chair Institute

Seat Vibration

This isn’t a massage technique per se, so we wanted to cover it separately. The seat contains a vibration plate which you can activate independently of a chosen massage style, which further increases the number of possible combinations you can create.

People tend to either strongly like or dislike the feature. There are few who take a neutral position on it. Fans say that it helps to improve circulation in your hips, thighs, and legs. Detractors say that it’s too rough, and feels like it’s trying to shake their teeth out of their heads.

If you like it, you’ll probably find yourself using it just about every time you sit down for a massage. If you’re not a fan, you probably won’t use it at all after the first try. Either way, it’s nice that it’s available for those who want it.

​Lumbar Heat

Heat is always a welcome addition to any model, so we were pleased to see it appear in the EC 363. Cozzia’s implementation is unremarkable.

The offered heat is binary and provides no precise temperature control, but the fact that it is present at all counts as a solid win, because heat plus massage delivers a deeper, more penetrating experience.

Cozzia EC 363 Massage Chair - Chair Institute

Body Stretch

Cozzia counts their body stretch feature as one of the pre-programmed massage options, but we’re covering it in a separate section because it deserves special attention.

Body stretching offers one of the most powerful therapeutic benefits a massage chair can deliver, simulating the effects of a chiropractic adjustment from the comfort of your home.

The reason it offers such tremendous benefit is the fact that it takes pressure off of compressed discs in your spine, which are the #1 cause of chronic back pain. So, if you suffer from this problem, then the body stretch is almost sure to become your favorite aspect of the chair.

An excellent add-on not often found in mid-priced massage chairs.

​Adjustable Timer

All massages offered by the Cozzia EC363E default to a fifteen-minute duration, but these times can be adjusted up or down in five-minute increments to a minimum of five minutes and a maximum of sixty. Note that Cozzia recommends not using the chair for longer than sixty minutes at a time to avoid risk of overheating.

In our view, it would be an improvement if all massages defaulted to a thirty-minute duration, which is the industry standard, but the ability to adjust this to taste makes it difficult to fault the company for this.

​Calf & Foot Massage

Our Cozzia EC 363 massage chair review would not be complete if we didn’t call the company out when we feel they implement a feature poorly, and that is the case here.

There are no foot rollers in this model. The foot massage is rendered entirely by airbags. While this certainly provides an acceptable result, foot rollers just do a better job. By itself, this is not a deal breaker for most people, but in our view, the addition of rollers would strengthen the design considerably.

​(Marginally) Extendable Ottoman

Most massage chairs that do not feature an extendable Ottoman can accommodate users up to 6’2” in height. The Cozzia EC 363 massage chair claims to have an extension module, but it will only accommodate users to a maximum height of 6’3” which isn’t much of an extension.

In our view, this doesn’t count, but since the company counts it as a feature, we need to make specific mention of it here.

A (Fairly) Simple Remote

Some users have complained that the remote is a little hard to figure out. It’s not a horrible design, but the layout does add a bit to the learning curve.

This is by no means a deal breaker, but it is certainly true that you’ll face a learning curve here.

Even so, thanks to the automated options, you can be enjoying your first massage in a matter of minutes.

Cozzia EC 363 Controller - Chair Institute

Cozzia Massage Chair Warranty

We’ve gotten some questions about the warranty for this model, so we added a special section here to cover it briefly.

The upholstery is covered for one year. Mechanical parts are covered for two.

You can, at your option, purchase an extended warranty, which will cover parts for a third year. Note that the Cozzia warranty is only valid in the 48 contiguous United States and Canada. Also note that field service requires pre-approval by the company to be covered by the warranty, and must be conducted by authorized personnel.

To activate the warranty, you’ll need to print the back page from the user manual, fill the form out, and mail it to the company. Coverage begins on the date of purchase.

Pros & Cons of the Cozzia EC 363 Massage Chair

As you can see from our Cozzia 363 massage chair review to this point, there’s a lot to like about the model. Of course, there’s always room for improvement, and here are the key things we feel the chair lacks:

  • Foot Rollers – This is probably the single biggest weakness of the model. The addition of rollers would dramatically enhance the therapeutic value of the chair, especially for people who spend hours of each day on their feet.
  • Calf Heat – Since the EC 363 already offers heat in one area, offering it in a second is an easy addition, and adding heating elements to the leg massage ports would give it another powerful therapeutic feature.
  • Memory Slots – Given how many massage combinations this chair offers its users, the inability to save your preferred settings for later use is, in our view, a real letdown, especially given how cheap and easy memory is.
  • MP3 Support – This is a minor feature, but it’s wildly popular and always appreciated when present. An easy addition that would make the chair all the more appealing.
  • A Truly Extendable Ottoman – We were a bit disappointed by the implementation of this feature, and hope that in future model upgrades, the EC 363 will accommodate taller users.

Cozzia EC 363 Massage Chair Review Conclusion 

There’s no two ways about it; this is a great chair. While there are a few things we wish the company had been implemented differently, it’s hard to find fault with the design.

Having said that, you might find our final rating surprising. The reason for it has everything to do with the layout of the remote and the learning curve associated with this model. If you’re tech savvy, you won’t have a problem, but if you’re not, it can be a little daunting.

Nonetheless, we highly recommend this model to anyone up to 6’3” in height.

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